
第一部分:招呼顧客 1,Good morning ,sir 。Can I halp you ? 先生,早上好,我能為您效勞嗎? 2,Good afternoon , madam ,May I halp you ? 太太,中午好,您想買什么? 3,Good evening ,miss , What can I do for you ? 小姐,晚上好,您需要什么? 4,Welcome to our countelr. 歡迎光臨本柜 5,Welcome to XX plaza . 歡迎光臨XX廣場 6,Please take your time . 請隨便看看 Conversation A S:sales (營業員) C:Customer(顧客) 7,S:Good morning ,sir 。Can I halp you ? 先生,早上好,您想買什么? C:I’m thinking of buying a toy for my son. 我想給我兒子買個玩具 。S:May I know how old is he?他幾歲了? C:He’ll be six next Sunday. The toy is for his birthday. 下個星期天他就六歲了,玩具是作為他的生日禮物 。S:I see .How about this one? 我明白了,這個怎么樣? Conversation B S:Welcome to counter madam .what can I do for you ? 歡迎光臨本柜,你想買什么? C:I’m just looking around .我只是隨便看看 。S:Please take you time .If any thing you like ,just let me now . 請隨便看看,如果看中什么,請告訴我 。C:Ok I will . thank you .謝謝,我會的 。Exercise 1 練習當外賓走到你面前時,如何向顧客打招呼,員工之間相互練習 。第二部分:指路 1. Go straight on ,then make a left turn ,you”ll find the toilet 請筆直走,再向左轉,你會找到洗手間的 。2.The Infornation Desk is on the first floor .(Ground floor) 總服務臺在一樓 。3.Please go downstairs.(upstairs)請下(上)樓 。4.You can take the escalator up to the 5th floor. 你可以乘坐電梯到五樓 。5.Follow me ,please .請隨我來 。6、Thls way,Please. 這邊請 。7、You will not miss it. 你不會錯過的 。8、Where is the sport-department?-It’on the flfth floor. --體育用品在幾樓?---在五樓 。9、The cashler is on thls wsy. 收銀臺在那邊 。10、It’s on you right hand slde. 在你的右手邊 。ConVersation C:Excuse ms,could you tell me where the sport-department is? 勞駕,請問體育用品在幾樓? S:It’s on the 5th floor,you may take the escalator to. 在五樓,你可以乘座電梯上去 。C:Thank you,By the way,how can I find the tollet? 謝謝你,順便問一下,男士洗手間在哪? S:Taka a left turn,then go straight on,It’s on your right hand slde ,You will not miss it. 請向左轉,然后筆直向前走,它就在你的右手邊,你不會錯過的 。C:Thanks a lot. 謝謝! S:You are welcome . 沒關系! Exercise 員工之間練習指示方向 。第三部分:推薦商品 1、 Do you want me to show you something? 你想看些什么? 2、 Which one do you like? 你喜歡哪一個? 3、 Are you interested in any speclal brand?你是否對特別的品牌感興趣? 4、 May I know what you like?請告訴我你看中了什么商品? 5、 Would you like this one,which I recommend to you?你喜歡我推薦的這件商品嗎? 6、 It’a world-famous brand.這是國際名牌 。7、 I think it looks good on you.我覺得你穿這件很人合適 。8、 It is the most popular color this year.這是今年最流行的顏色 。9、 This brand is suitable for young people.這個品牌適合年輕人 。10、 It seems you are interested in …..?你好象對這件商品感興趣? 11、 Do you have something like this?你們有沒有象這樣的東西? 12、 Here you are. 給你 。下面是另一部分的:您有什么需要嗎?Can I help you?May I help you?What can I show you?What can I do for you?Anything I can do for you?Can I be of any assistance to you?有人招呼您了嗎?Are you being served?Are you being seen to?Have you been taken care of?您想買些什么?Do you want to buy something here?您想看什么樣的?What kind would you like?What kind would you like to see?您喜歡什么樣的?What style do you prefer?您覺得這個款式怎樣?How do you like this pattern?What about this pattern?How do you think of this design?希望能幫到你哦~~~
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